Sharing Best Practices

Increasingly, organizations are looking for ways to use technology to document and share information in order to increase effectiveness and foster a sense of community. As one example of a “community of practice”, I led the eBay User Experience & Design group’s recent creation of a knowledge management system known as the Playbook to enable the eBay design community to share design best practices and other information. I also published a paper on this topic with my colleague Jeff Herman for the SIGCHI 2005 Conference.

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